Privacy Policy

1. Introduction

Cogsworth & Dial ("we", "our", or "us") respects your privacy and is committed to handling your personal information with care. This Privacy Policy describes what information we collect through our website and workshop interactions, how we use it, and your rights in relation to it.

This policy is governed by the Personal Data Protection Act 2010 (PDPA) of Malaysia. By using our website or submitting an enquiry, you acknowledge that you have read and understood this policy.

For questions about this policy, contact us at: [email protected]

2. Information We Collect

We collect personal information only when you provide it to us voluntarily. This may include:

• Your name
• Email address
• Phone number (if provided)
• Message content submitted through our contact form
• Information you share verbally or in writing when you visit the workshop

We also collect non-identifiable technical data automatically when you visit our website, including browser type, pages visited, and approximate location (country/region level). This is collected through cookies and analytics tools subject to your consent.

We do not collect sensitive personal data such as identity card numbers, financial information, or health information through our website.

3. How We Use Your Information

We use the information you provide for the following purposes:

• To respond to your enquiries about our watch repair services
• To arrange appointments or collection of items for service
• To communicate updates about your watch during the service process
• To maintain a record of service history for your timepiece
• To improve our website and services using aggregated analytics data

We do not use your information for automated decision-making or profiling. We do not sell your personal information to third parties.

The legal basis for processing your data is your consent (provided when submitting an enquiry or consenting to cookies) and our legitimate interest in responding to service-related communications.

4. Data Retention

Enquiry and contact form submissions are retained for up to 12 months after the last interaction. Service records related to items left with the workshop may be retained for up to 3 years for warranty and reference purposes. Analytics data collected through cookies is retained according to the respective third-party service's policies.

You may request deletion of your personal data at any time by contacting us at [email protected].

5. Third-Party Services

We may use the following third-party services on our website, subject to your cookie preferences:

• Google Analytics — for aggregate website usage data
• Google Maps — for displaying our workshop location (embedded map)
• Font providers (Google Fonts, Cloudflare CDN) — for website typography and icons

These services have their own privacy policies. We encourage you to review them. We do not share your personally identifiable information with these services beyond what is technically necessary for the website to function.

6. Cookies

Our website uses cookies. Essential cookies are required for the site to function correctly. Optional analytics and preference cookies are only activated with your consent, which you can manage using the cookie banner on our homepage or by visiting our Cookie Policy page.

7. Data Security

We take reasonable precautions to protect personal information in our possession. Our website uses HTTPS encryption. Access to enquiry data is restricted to workshop staff who require it for service purposes.

In the event of a data breach that affects your personal information, we will notify you promptly in accordance with applicable Malaysian data protection requirements.

8. Your Rights

Under Malaysia's Personal Data Protection Act 2010, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete personal data
• Withdraw consent to processing at any time
• Request deletion of your personal data
• Object to the processing of your data for direct marketing

To exercise any of these rights, contact us at [email protected]. We aim to respond to all requests within 14 working days.

9. Children's Privacy

Our website and services are intended for adults aged 18 and above. We do not knowingly collect personal information from individuals under 18. If you believe a minor has submitted personal information to us, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When changes are made, the "Last updated" date at the top of this page will be revised. Continued use of our website after changes take effect constitutes acceptance of the updated policy.

11. Contact

Data controller: Cogsworth & Dial
Address: 15 Lorong Maarof, Bangsar, 59000 Kuala Lumpur, Malaysia
Email: [email protected]
Phone: +60 3-2287 4518